Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12pm CT or on weekends begin processing the next business day. During promotions or high-volume periods, processing may take an additional 1–2 business days.

Shipping rates and delivery

Shipping rates are calculated at checkout. Standard shipping typically arrives within 4–5 business days after your order ships. Delivery times are estimates and are not guaranteed — carrier delays, weather, and other factors outside our control can affect delivery.

Order tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can check the status of your delivery at any time.

Subscription orders

Subscription renewal orders are processed automatically on your billing date and ship on the same schedule as standard orders. You'll receive a shipping confirmation with tracking for every renewal delivery.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at team@figmdskincare.com as soon as possible — we'll do our best to update it before the order ships.

Lost, stolen, or delayed packages

Once a package is transferred to the carrier, title and risk of loss pass to you (per our Terms of Service). If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, then contact us at team@figmdskincare.com and we'll help however we can. Optional Shipping Protection is available at checkout for expedited replacement of lost, stolen, or damaged packages.

Questions